Our online support aims to provide you with professional and timely support. It allows you to directly contact our product and application experts to help you solve any problems you encounter when developing, deploying, and managing all products. You can contact us at any time through our contact information, and our support department will ensure that you receive a response no later than the next 2 working days.

Provide customers with comprehensive product after-sales service, ensuring that customers receive timely technical answers, troubleshooting, product replacement and other services related to the product; If the product requires on-site debugging or processing, our company provides you with professional service solutions and implements on-site processing.

After Sales Service Content

Technical consultation: Provide technical guidance to customers on the problems encountered during the use of the product;

Fault repair: Free repair or replacement within the warranty period of the product (excluding damage caused by human factors); Paid maintenance or replacement of products beyond their shelf life;

Product replacement: Responsible for replacing products that cannot be repaired and need to be replaced;

Installation and debugging: remote telephone and video guidance for installation and debugging;

On site debugging: For those that require on-site debugging, responsible for debugging for customers;

Technical training: Provide customers with corresponding technical training according to their training needs;

Customer Follow up: We regularly follow up with customers, putting them at the core and striving to provide services to them.